FlareOnVision

Information We Collect

We collect information that helps us deliver better SEO services to your e-commerce business. Some of this comes directly from you, while other data comes from how you use our website and services.

Information You Provide Directly

Contact Details: Your name, email address, phone number, and business address when you reach out or sign up for our services
Business Information: Company name, website URL, industry type, and specific SEO goals you want to achieve
Payment Information: Billing details and transaction data processed through secure third-party payment processors
Communication Records: Emails, messages, and notes from our conversations about your project needs
Project Materials: Website access credentials, analytics data, and content you share for SEO analysis

Information Collected Automatically

Website Usage Data: Pages visited, time spent, links clicked, and general browsing patterns
Device Information: Browser type, operating system, IP address, and general location data
Technical Logs: Server logs, error reports, and performance metrics to keep our site running smoothly
Cookies and Tracking: Small files that remember your preferences and help us understand site traffic

How We Use Your Information

Everything we collect serves a purpose. We don't gather data just to have it sitting in a database somewhere.

Purpose	How It Helps
Service Delivery	We use your business information to create customized SEO strategies, conduct website audits, and track campaign performance for your e-commerce site
Communication	Your contact details let us send progress updates, answer questions, share reports, and discuss optimization opportunities
Payment Processing	Billing information ensures smooth transactions and helps us maintain accurate financial records for both parties
Website Improvement	Usage data shows us which parts of our site work well and where people get stuck, so we can make things better
Legal Compliance	We keep necessary records to meet Thailand's business regulations and protect both your interests and ours

We never sell your data to third parties. Your information stays with us and the specific service providers we need to deliver quality SEO results. That's a promise we've kept since we started.

Data Sharing and Third Parties

Sometimes we need to share information with other companies to provide complete services. But we're careful about who gets access and why.

Service Providers We Work With

Analytics Platforms: Google Analytics and similar tools help us understand site performance and user behavior patterns
Payment Processors: Secure financial services handle transactions without storing complete payment details on our servers
Cloud Storage: Reliable hosting providers store project files, reports, and backup data with strong encryption
Email Services: Communication platforms deliver our messages and manage contact lists securely
SEO Tools: Specialized software providers help us analyze keywords, track rankings, and monitor competitor activities

Each provider signs agreements requiring them to protect your information and use it only for the specific services they provide to us. We review these relationships regularly.

When Law Requires Disclosure

We might need to share information if Thai authorities request it through proper legal channels, or if we need to protect our rights in disputes. This doesn't happen often, but it's important you know about these situations.

Your Rights Under Thai Law

Thailand's Personal Data Protection Act gives you significant control over your information. Here's what you can do and how to exercise these rights.

Access Your Data

Request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days.

Correct Inaccuracies

Tell us if something's wrong in your records. We'll update it promptly so your information stays accurate and current.

Delete Information

Ask us to remove your data when we no longer need it for business purposes or legal requirements.

Restrict Processing

Limit how we use your information in specific situations while we verify accuracy or assess your objections.

Data Portability

Receive your information in a structured format that you can transfer to another service provider if you choose.

Withdraw Consent

Stop allowing us to process your data for purposes that require your agreement, though this might affect service delivery.

How to Exercise Your Rights: Email us at the address below with your request. We'll need to verify your identity first, then we'll respond within 30 days. There's no charge for reasonable requests, though we might ask for a small fee if you make repeated or excessive demands.

Data Security Measures

Protecting your information isn't just about having good intentions. We use multiple layers of security to keep data safe from unauthorized access, loss, or misuse.

Technical Protections

Encryption: All data transfers use SSL/TLS encryption, and sensitive information gets encrypted at rest in our databases
Access Controls: Staff can only view information they need for their specific role, with activity logs tracking who accessed what
Secure Infrastructure: Our servers sit behind firewalls with regular security patches and monitoring for suspicious activity
Regular Backups: Automated daily backups store copies in separate secure locations in case of system failures
Penetration Testing: Annual security audits by external experts identify potential vulnerabilities before problems occur

Organizational Security

Technology alone isn't enough. Our team receives regular training about data protection, and everyone signs confidentiality agreements. We have clear protocols for handling information and responding to potential security incidents.

Data Retention Periods

We don't keep information forever. Different types of data have different retention schedules based on business needs and legal requirements.

Data Type	Retention Period	Reason
Active Client Records	Duration of relationship plus 3 years	Ongoing service delivery and future reference
Financial Documents	7 years from transaction date	Thai tax law and accounting requirements
Marketing Communications	Until you unsubscribe	Consent-based contact management
Website Analytics	26 months	Standard practice for trend analysis
Inquiry Records	2 years from last contact	Follow-up opportunities and reference

After these periods end, we securely delete information unless legal obligations require longer retention. You can always request earlier deletion if you prefer.

Cookies and Tracking Technologies

Our website uses cookies – those small text files that websites store on your device. They help the site remember you and work properly.

Types of Cookies We Use

Essential Cookies: Required for basic site functions like secure areas and form submissions – the site won't work right without these
Performance Cookies: Anonymous data about how visitors use the site helps us spot problems and improve navigation
Functionality Cookies: Remember your preferences and choices so you don't have to keep entering the same information
Analytics Cookies: Detailed usage statistics show us which content resonates and where people lose interest

You can control cookies through your browser settings. Blocking certain types might affect how well the site works for you, though. Most browsers let you view and delete cookies individually, and you can usually set preferences for different websites.

International Data Transfers

Some of our service providers operate servers outside Thailand. When we transfer data internationally, we make sure it receives adequate protection through approved mechanisms.

We use standard contractual clauses approved by Thai authorities and only work with countries that provide appropriate data protection safeguards. Your information gets the same level of security regardless of where it's physically stored.

Children's Privacy

Our services target businesses, not children. We don't knowingly collect information from anyone under 20 years old (Thailand's age of majority). If we discover we've accidentally gathered such data, we delete it immediately.

Changes to This Policy

Privacy practices evolve as laws change and business needs shift. When we update this policy, we'll post the new version here with a revised date at the top. Significant changes will also be announced through email to active clients.

We recommend checking back periodically, especially if you haven't visited in a while. Continued use of our services after changes means you accept the updated terms.

Complaints and Concerns

If you're unhappy with how we handle your information, please tell us first so we can try to fix the problem. Most issues get resolved quickly through direct communication.

If you're still not satisfied, you have the right to lodge a complaint with Thailand's Personal Data Protection Committee. We'll cooperate fully with any investigations while working to address your concerns directly.

Privacy Policy